Education gave me the best theoretical tools to analyze, understand and develop tourism related business but it gave me also really good base and deep understanding in general towards traveller’s behavior and customer’s journey.
Diploma work: Service design management in travel agency Kilroy Travels.
Katoni is a shopping portal that collects fashion from Danish as well as foreign webshops. Katoni focuses on website technology and speed in order to give consumers a great online shopping experience.
I’m in charge of the business development and management of the stakeholder communication.
Usertribe is a Danish user research company specialized in Customer Empowered Business, Customer journey, User experience, Customer centric business, Usability, Think aloud test, UX, Business Development, Customer Experience, and CX.
I’m happy to help Usertribe by providing user experience reviews and usertest analyzing with focus on Finnish customers.
S Group is a Finnish network of companies operating in the retail and service sectors. It has more than 1,600 outlets in Finland.
Key Account / Customer Relations Manager, partners and pedagogical support. I was managing and working closely with my own certified B2B customer portfolio. To succeed on my work it was essential to be able to build and maintain relations with many different stakeholders.
Training people: As a part of my work I was sparring senior-level specialists how to activate staff in meetings and training sessions using co-operative learning methods to reach social learning experiences.
Achievements to be mentioned:
Business Support. I’m supporting business within marketing and communication management and customer service related tasks with part-time, full-time and project-based contracts.
Marketing Planner. I was creating web page content and managing newsletters.
Achievements to be mentioned:
– productizing company’s services
– renovating company’s web-pages successfully in a good co-operation with marketing manager
Regional council of Lapland is nowadays responsible for Lapland marketing.
Sales Consultant. I was filling up my knowledge of online travel business while I studied tourism and marketing in University.
2002-2003 University of Lapland, Student’s Newspaper
Editor and Editor in chief
2002-2004 Lapland Safaris, Arctic Safaris (Rovaniemi, Ylläs)
Snow-activity guide for international tourists in Lapland
As a blogger, I’m writing regularly blogposts as a representative of outdoor sport lover.
As a voluntary I was providing children and young people empathy, assistance and advice. You are welcome to read more about my thoughts of voluntary work experience from my blogpost here.
I was one of the two founders of the company, took care of the marketing and teaching students as an certified international Kiteboarding ans Snowkiting Instructor. We sold the well rolling business and brand for new owner in October 2015.
Russian elementary proficiency