I was just accepted to a member to Danish Service Design Network Denmark Linkedin- group. I needed to wait couple of days acceptance while my profile and professional background was checked by the authors of the group. It was a bit exciting.
I wanted to be part of the group because of my passion for service designing, user experiences and customer-centric business development. Even though my working history and studies within social sciences, tourism research and marketing builds a strong base for being able to help companies to get their service design process started, I’m strengthening my skills to manage service design projects taking part to service design course in Copenhagen organized by Service Design Institute from January to April 2017. I would love to work at the same time part-time or full-time in a company who is developing customer-centric services. Is it your company?
I have been wild with service designing since I 8 years ago started to work for a company with strong customer-centric strategy. My previous employer S-Group is one of the Finland’s oldest co-operative companies owned by it’s 2 million members so in the other words owners are Finnish households. When the company owners are consumers instead of companies, it really pushes the company to put customers core of the all business.
My focus in S-Group was to develope travel related services together with B2B partners by listening voice of customer. You can just imagine how much 8 years in S-Group has taught me about customer-centric business developing and data-based business and marketing planning due to the fact that 2 million members brings BIG amount of data. Thanks to IBM Cognos software which helped me to use and analyze data and use it for concept developing.
In my next job, I’m willing to bring the service design idea to managers and other employees in companies whose having a strong will to develop customer-centric services.
I want to believe that there are many who are waiting hungry to use my competence as a part of the development journey.
This is me posing by the beautiful North Sea. Please have a look at my thoughts about customer experience management in travel business Should DMOs take care of customer experiences.
I listed hereby 4 the most value added skills I will bring to your team:
1. CUSTOMER-CENTRIC BUSINESS CONCEPT DEVELOPMENT
2. MANAGEMENT OF B2B CLIENTS WITH POSITIVE AND RESULT-ORIENTED ATTITUDE
3. THINKING OUTSIDE THE BOX
4. BASIC KNOWLEDGE OF HOW TO USE RESEARCHS AND ESPECIALLY QUALITATIVE METHODS FOR SERVICE DESIGNING
I’m continuous looking for new projects to be involved so do not hesitate to contact me!
Med venlig hilsen,
+45 60 21 83 89